Refund policy

1. What you pay for

Portie is a subscription to a web service for managing rentals, not a physical product. You pay for access to the service, and the charge depends on how many properties you keep in use. Оператор сервиса — Individual Entrepreneur Dmitrii Zelenskii, идентификационный номер 347016864, адрес: Georgia, Kobuleti Municipality, Leghva Village, 13th Street, Lane I, No. 6, зарегистрирован 9 сентября 2026 г., регистратор — LEPL National Agency of Public Registry. Контакт: hello@portie24.com.

2. Trial period

The first 14 days are a free trial: we take no money during it. When the trial ends, nothing is charged automatically — to continue, you top up your account yourself. If you do not, the company is suspended and your data is kept; you are not billed for a service you are not using.

3. How billing works

Payment goes to your company’s account balance. The service draws from it for each day a property is in use, at the prices shown in the “Billing” section and on our pricing page. A year paid in advance is a top-up at a reduced rate: it buys time on the balance, not a fixed number of properties.

4. Cancelling

You can leave the service at any time. In the app, open “Billing” and choose “Leave the service”: you give a short reason and confirm. Your data is not deleted — you can come back later.

Because you pay in advance, there is no fixed term to wait out: charges stop on the day you leave, and the unused part of your balance is returned, as described below.

5. Refund when you leave

When you leave, we make a final settlement. The time you actually used is charged at the standard monthly rate — to the day — and whatever is left on your balance is returned to you.

The reduced yearly rate applies only to a full year actually used. If you paid a year in advance and leave in the middle of it — the main case for a single apartment — the months you used are recharged at the standard rate and the rest is refunded. You keep the discount only by using the full year.

If nothing is left on the balance after this settlement, there is no refund.

We return the money by the same means it reached us, within 14 days of your leaving. Questions about a specific settlement — hello@portie24.com.

6. Contact

For anything about payment or refunds — hello@portie24.com. We answer in Russian and English.